Feature - 18 June (ChannelPro)


SaaSops has been cited as a big trend for 2020, but what is it, and why should the channel care?


Gartner has predicted an overall contraction of 8% in global IT spend in 2020 from the coronavirus crisis. This looks set to make it tougher than ever for channel partners, raising the stakes in the neverending race to commercialise innovation. One area forecast to deliver increasing business value from this year onwards, however, is SaaSops, on the back of ramped-up cloud transformation. Increasingly, application-level processes can benefit from better support offerings across developing hybrid and multi-cloud infrastructures.

IT ops in a cloudier world Carl Lehmann, principal analyst for applied infrastructure and devops at 451 Research, explains that while SaaSops is at its heart just operations management for software as a service (SaaS) applications through automation, it’s becoming increasingly important. 


Gartner has predicted an overall contraction of 8% in global IT spend in 2020 from the coronavirus crisis. This looks set to make it tougher than ever for channel partners, raising the stakes in the neverending race to commercialise innovation. One area forecast to deliver increasing business value from this year onwards, however, is SaaSops, on the back of ramped-up cloud transformation. Increasingly, application-level processes can benefit from better support offerings across developing hybrid and multi-cloud infrastructures.

IT ops in a cloudier world Carl Lehmann, principal analyst for applied infrastructure and devops at 451 Research, explains that while SaaSops is at its heart just operations management for software as a service (SaaS) applications through automation, it’s becoming increasingly important. 


"For a while, we've had cloud management systems to govern and control our multi-clouds – typically a combination of services for things like IaaS and PaaS,” Lehmann says. “Most cloud management platforms manage cloud services from AWS or Google or Microsoft. What they don't do is manage SaaS applications, which differ from infrastructure services."


SaaSops looks at user rights and privileges: types of users, who has administration rights, and what those capabilities are. Different SaaS applications have different "personas", charged differently. And organisations can have hundreds of different SaaS applications in their environment. . .

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